At Aussie Whitegoods Rescue we take the responsibility to protect your privacy very seriously.

We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information and will always handle your personal information with the upmost security and care.

Aussie Whitegoods Rescue is committed to complying with all applicable Australian Privacy Laws. We do our best to ensure that at all times our staff are aware of their obligations regarding the privacy of your personal information.

What are the reasons we collect information?

• To deliver products or services to you
• To complete other transactions with you or on your behalf
• To better understand your requirements and preferences
• Improve our service
• Provide offers that are of greater interest or benefit to you

What methods do we use to collect this information?

We collect information in a number of ways:

• When you order goods or services, particularly when those products are delivered
• When you request a service call
• When you make any type of online enquiry

What information do we collect?

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

• Name
• Address
• Home Address
• Billing Address
• Delivery address
• Phone number
• E-mail address
• Relevant transaction information.

Who we may share your information with

We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery. This includes organisations such as suppliers, major delivery companies, out-sourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.

In these circumstances, Aussie Whitegoods Rescue will ensure that these third parties undertake to protect your privacy.
If you would like to access or update your personal information, write to our privacy team at:

Mail:

Aussie Whitegoods Rescue Pty Ltd
PO Box 1403
Macquarie Centre North Ryde PBC NSW 2113

Email:

privacy@awrescue.com.au

Phone:

1300 652 100

Please note - We can process your request quicker if we receive a written requests as in many cases this assists us to verify your identity more efficiently.

Direct marketing

If you receive marketing offers from Aussie Whitegoods Rescue and do not wish to receive them in the future, please contact our customer service centre on customerservice@awrescue.com.au or  click on the “Unsubscribe” link on any email you have been sent.

A copy of the Aussie Whitegoods Rescue Pty Ltd. Privacy Policy is available from the Aussie Whitegoods Rescue at www.aussiewhitegoodsrescue.com.au or you can request a copy by calling our customer service centre on 1300 652 100.

Security

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.